A player often assumes a pending withdrawal is already approved and just waiting on the bank, and that belief shows up as a balance that sits unchanged for days. The most common cause is a verification or bonus condition still open on the account, so the request never enters the payout queue at all.

Withdrawal Requests That Stay Pending

The player sees the request listed as pending while the balance is untouched and no money arrives.

• Identity verification is incomplete or one document is unreadable.
• A deposit made with a payment method that does not allow withdrawals back to it.
• Bonus funds are still active, so the balance is not yet fully withdrawable.
• The payout details do not match the name on the account.
• A withdrawal was requested while an earlier request was still open.

1. Open the account balance and separate real money from bonus money before anything else.
2. Confirm that every bonus on the account has been finished or removed.
3. Complete any outstanding identity steps in the account area.
4. Compare the payout details with the name and address on the account.
5. Use a withdrawal method that matches how the money came in.
6. Cancel a duplicate request if two are open at the same time.
7. Check that the deposit used for the payout has cleared and was not reversed.
8. Sign out and back in to refresh the status on screen.
9. Take a screenshot of the request, because it makes the support conversation faster.

Contact support once all checks are complete and the request still shows as pending.

Welcome Bonus and Free Spins Not Credited

The player sees a confirmation of the offer, yet the bonus balance or the free spins counter stays empty.

• The offer needs an opt-in that was never confirmed before the deposit.
• The deposit was made after the offer had already been used once.
• A bonus code was typed with a space or the wrong characters.
• The deposit fell outside the range the offer applies to.
• The spins are tied to one specific game and do not show elsewhere.

1. Refresh the page and reopen the promotions area to see the current status.
2. Check the bonus history, where credited offers are listed with their state.
3. Confirm that the offer was activated before the deposit, not after it.
4. Retype any code by hand instead of pasting it. Copying often brings hidden characters along.
5. Open the game named in the offer, because the spins appear inside it.
6. Clear the browser cache and log in again on the phone browser.
7. Check that the deposit was completed and not left as a failed attempt.
8. Note the time of the deposit and the name of the offer for later.
9. Try again only after the bonus history shows no active duplicate.

Contact support if the bonus history shows nothing after a completed deposit and a confirmed opt-in.

Verification Checks That Stall or Documents Rejected

The player sees a verification status that does not move or a document marked as rejected without a clear reason.

• A photo is blurred, cropped or shows glare across the text.
• The document has expired or the corners are cut off.
• Details on the document differ from the details saved on the account.
• The selfie was taken in poor light or the face is partly covered.
• Only one side of a two-sided document was uploaded.

1. Open the verification area and read the exact label on each rejected item.
2. Photograph the document flat on a table with all four corners visible.
3. Use daylight or a bright lamp and avoid flash reflections.
4. Upload the file in the format the form accepts, keeping the full page in frame.
5. Check that the name on the document matches the account spelling exactly.
6. Add a second document if the first one shows an old address.
7. Take the selfie against a plain wall and keep the whole face in the frame.
8. Upload both sides of any document that has information on the back.
9. Wait for the review to finish before uploading the same file again, as duplicates slow the queue.
10. Keep the original files, since resubmission is often needed.

When every item still shows as rejected after clean re-uploads, players reach out to https://spinbit-casino.co.nz/ support with the same files attached and a short note on what changed.

Contact support once one clean resubmission has been made and the status has not changed.

Login Failing or Account Locked After Wrong Passwords

The player types the password, gets an error and then finds the account locked after repeated tries.

• The password was typed with caps lock on or a keyboard in another language.
• An old password is saved in the browser and fills the field automatically.
• Too many wrong attempts triggered a temporary lock.
• The email address is spelled differently from the one used at sign-up.
• Two-factor codes are being read from a device whose clock is out of sync.

1. Type the password into a plain text field first, to see what is actually entered.
2. Turn off autofill for the site and clear the saved password.
3. Check the email address character by character, including the part after the @.
4. Use the password reset on the login screen with the email used at sign-up.
5. Open the reset link once, in the same browser where the account is used.
6. Wait out a temporary lock instead of retrying, as each attempt restarts it.
7. Set a new password that is not reused on other sites.
8. Re-pair the two-factor device and check that its clock is set automatically.
9. Log in through the phone browser if the desktop keeps failing, to see if the device is the issue.

Contact support when the reset email never arrives and the account stays locked.

Quick Reference

The table pairs each problem with its most likely cause and the first thing to check.

Most withdrawal delays come down to one open condition, so the balance split is the check worth doing first. Missing bonuses usually trace back to timing, because an offer has to be active before the deposit lands. Free spins look missing far more often than they are, since they sit inside a single game rather than a general counter. Rejected documents are normally a photo problem, not a data problem, so a flat, well-lit shot fixes many of them. A locked login is rarely a hacked account, and retrying makes the lock last longer. The first check in each row keeps players from contacting support before they have the facts that support will ask for anyway.

Doing one clean verification upload and activating any offer before depositing removes the cause behind most of these problems.