A pending withdrawal that never moves past the request stage is the clearest sign that the Casombie account is waiting on something you cannot see, most often an unfinished identity check. The same unfinished check is behind most blocked cashouts, rejected documents and payments that stall before review.

Withdrawals that stay pending longer than expected

The player sees the withdrawal listed as pending while the balance shows the money as already removed, and the status does not change.

• Identity verification was never completed or a document was rejected.
• A payment method used for the deposit was not in the player’s own name.
• The cashout request was made before the deposit money finished clearing.
• Bonus funds are still tied to the balance and have not been released.
• The account is being reviewed by the payments team.

1. Open the account and look at the withdrawal status without submitting a second request.
2. Finish any identity step that still shows as open on the account.
3. Make sure every document you uploaded is valid and fully readable.
4. Confirm that the payment method on file matches your registered name.
5. Clear any active bonus by meeting its play requirement before requesting again.
6. Let the first request finish before you touch the balance.
7. Keep the confirmation you received when the request was submitted.
8. Note down the reference shown for the pending transaction.
9. Wait for the review to end before contacting the team, unless the status has clearly stalled.
10. Send the transaction reference to support if nothing changes after the review window.

Contact support in one message with the reference and a short description when the request stays pending and the identity step is already finished.

Deposits taken by the bank but missing from the balance

The bank statement shows the payment left the account, while the casino balance still shows the old amount and no new transaction.

• The payment is still travelling between the bank and the platform.
• The deposit was sent to an address that does not match your account.
• The payment was declined by the provider after the money left the bank.
• A bonus code was entered incorrectly and the deposit is held for review.
• Two deposits were sent in quick succession and only one was recorded.

1. Refresh the balance once and give the payment a short time to arrive.
2. Look at the transaction history for an entry marked as processing.
3. Compare the amount and currency in the history with the bank statement.
4. Confirm that the payment details you used belong to your own account.
5. Check whether the deposit used a bonus code and whether the code was correct.
6. Make a single small test deposit only after the first one is settled.
7. Save a screenshot of the bank transaction with the reference number visible.
8. Write down the exact time of the payment and the amount.
9. Send the screenshot and the reference to support in one message.
10. Wait for support to trace the payment before sending money again.

Contact support as soon as the bank confirms the money left your account and the balance has not changed.

Identity checks that stall or documents that get rejected

The player uploads a document, the verification status turns to rejected or stays unread, and the cashout stays blocked.

• The photo is blurred, cropped or taken in dim light.
• The document has expired or the corners are out of frame.
• The name on the document does not match the account details.
• A selfie was taken without the document in the same view.
• The upload failed and left an empty slot on the account.

1. Open the verification area and see which document is marked as rejected.
2. Take a new photo in daylight with the full document inside the frame.
3. Keep the edges, the photo and the text sharp on the new image.
4. Enter your name exactly as it appears on the document.
5. Upload the document again into the slot it was rejected from.
6. Wait for the status to change before uploading the same file twice.
7. If a selfie is required, hold the document next to your face in one shot.
8. Check that the file type is one the upload accepts.
9. Players who use https://casombie7.org/ can finish the identity step from the same account area before any cashout is reviewed.

Contact support when a document is rejected again even though it is clear, current and matches your account name.

Payments declined because of limits

The player sees a message that the deposit or withdrawal is not allowed, and the amount is refused at the payment step.

• The amount is above the payment ceiling set for the account.
• The amount is below the smallest amount the provider accepts.
• The player has reached a deposit or loss cap applied to the account.
• The chosen payment route does not accept that amount.
• The account has a temporary restriction after a review.

1. Read the message on screen and note which limit it names.
2. Try a smaller amount that clearly sits inside the accepted range.
3. Switch to a different payment route that supports your amount.
4. Check whether you have already deposited or lost up to a cap on your account.
5. Wait for a temporary restriction to lift before you try again.
6. Split a larger cashout into requests that fit the allowed range.
7. Keep the amount within the range shown for the payment route you choose.
8. Do not send the money through a second route while a request is refused.
9. Note the exact amount and route that were refused.
10. Send those details to support if a smaller amount is refused too.

Contact support when a smaller amount or another route is also refused, so the account can be reviewed.

Finishing the identity check and keeping the name on the account identical to the name on every payment method removes most of these stalls before they start.