You think your documents were already accepted, yet the screen still shows a pending review badge after several days. The most common cause is a mismatch between the name on your profile and the name on the document you uploaded.

Identity verification stuck or documents rejected

You see a message that your KYC check is still in progress or that a document was not accepted, and the account stays limited. Common reasons include:

• The name on the document differs from the name on your Betn1 profile.
• Photos are blurred, cropped at the edges, or show glare from a lamp.
• The document is expired or a type that is not accepted.
• You uploaded a screenshot instead of a photo of the original document.
• Information on two documents does not match, for example an address proof and an ID.

Work through these steps:

1. Open your profile and compare the full name, date of birth and address with your document.
2. Correct any typo in your profile before you upload anything new.
3. Take a fresh photo of the document on a flat, dark surface in daylight.
4. Make sure all four corners and the text are visible and sharp.
5. Upload the photo as a JPG or PNG file if a PDF was rejected.
6. Avoid screenshots and photos of a screen.
7. If you sent a proof of address, use a document that shows your name and address clearly.
8. Upload only one document per request to avoid mixing files.
9. Submit the new file only after the previous request has been reviewed.
10. Keep the file size within what the upload form accepts.
11. Do not send the same document twice; duplicate uploads can delay the review.
12. Check that the document is still valid on the day you upload it.
13. If your name changed legally, upload the document that shows the new name.
14. Contact support when a document has been rejected twice with no clear reason.

Reach out to support if your verification stays pending after you have corrected the details and uploaded a clear document.

Login blocked or account locked after failed attempts

You enter your details and see an error, or the account is locked after several wrong tries. Likely causes:

• Caps Lock is on or the keyboard layout is wrong.
• You are using the password for a different account.
• Too many failed attempts triggered a temporary lock.
• Your browser autofill is entering an old password.
• A password reset was requested but never completed.

Try these steps:

1. Type the password manually instead of using autofill.
2. Check Caps Lock and the language of your keyboard.
3. Use the password reset option if you are unsure of the current one.
4. Open casino Betn1 in a fresh browser tab and try to sign in again.
5. Clear the browser cache and cookies if the error repeats.
6. Try a different browser to rule out an extension conflict.
7. On your phone browser, switch off any content blocker for the page.
8. Wait for the temporary lock to expire before you try again.
9. Do not keep submitting wrong passwords; each attempt can extend the lock.
10. Complete the password reset from the link sent to your email.
11. Make sure the reset link is the most recent one you received.
12. Set a new password that you have not used before on this account.
13. Log out of other devices that may still hold the old session.
14. Contact support if the lock persists after the reset and a waiting period.

Contact support when the account remains locked after a successful password reset and a reasonable wait.

Deposit or withdrawal declined because of limits

The payment screen shows a decline notice and the money does not move. Reasons often include:

• The amount is below the minimum or above the maximum set for your account level.
• You have reached a daily or monthly limit on the payment method.
• The account is not fully verified, so higher limits do not apply.
• A pending withdrawal is holding part of your balance.
• The payment provider has its own limit that differs from the casino’s.

Follow these steps:

1. Note the exact amount and method shown on the decline screen.
2. Compare the amount with the limits shown in your account area.
3. If the amount is too low, raise it to the smallest allowed value.
4. If it is too high, split it into smaller requests where the rules allow.
5. Complete any outstanding verification steps; limits usually rise after KYC.
6. Cancel or wait for a pending withdrawal before you start a new one.
7. Check that your balance covers the amount plus any fee shown.
8. Try another payment method that has separate limits.
9. Make sure the payment method is in your own name.
10. Avoid several small deposits in a row; this can look like a pattern and be blocked.
11. If a bonus is active, check whether the limit applies to bonus withdrawals.
12. Note the time of the decline for your support message.
13. Contact support when the amount is within the displayed limits and the decline repeats.

Contact support with the amount, the method and the time of the decline if it repeats within the stated limits.

Withdrawal still pending beyond the expected time

Your withdrawal shows as pending and the balance has not reached your payment method. Typical causes:

• KYC is not finished, so the request stays on hold.
• A bonus is active and the withdrawal is waiting for its conditions to be met.
• The request was made during a busy period or a weekend.
• The payment method details do not match your verified name.
• A previous withdrawal is still being processed, blocking the new one.

These steps help you move it forward:

1. Open your transaction history and note the status and time of the request.
2. Check whether any verification step is still open on your account.
3. If a bonus is active, make sure you have met its conditions before you request a withdrawal.
4. Confirm that the payment details match your verified name exactly.
5. Make sure you have no other pending withdrawal at the same time.
6. Avoid cancelling the request and resubmitting it; this restarts the queue.
7. Do not make new deposits while the withdrawal is pending if the rules tie them together.
8. Check your email for a request for extra documents.
9. Reply to that request with clear files rather than sending several messages.
10. Keep the payment method active and able to receive funds.
11. If the status has not changed, note the reference number of the request.
12. Use the support channel from your account area to send that reference.
13. Stay away from third parties who offer to speed up the payout for a fee.
14. Contact support when the request is still pending after verification is complete and the stated period has passed.

Contact support with the reference number if the withdrawal is still pending after verification is complete and the usual period has passed.

Fill in your profile exactly as your documents show before you make your first deposit; this one habit prevents most verification, limit and withdrawal delays at N1Bet.