You assume a pending withdrawal means the casino is holding your money on purpose, yet the screen shows the same pending label for days and no cash arrives. The most common cause is that the account still needs a completed identity check or a bonus condition is unfinished. That mismatch between what you expect and what the balance shows is the symptom this article addresses.

Withdrawal stuck in pending status

The cashier shows a pending withdrawal that never moves to completed, and the balance stays reserved.

• Identity verification is still open on the account.
• A bonus is active and its play conditions are not finished.
• The payout method does not match the deposit method used.
• The withdrawal request was made before the deposit cleared.
• Account details differ from the documents on file.

1. Open the cashier and note the exact status shown for the withdrawal.
2. Check whether any bonus is active on the account, because an unfinished bonus holds payouts.
3. Finish the remaining play conditions on that bonus if they are still open.
4. Confirm that your identity check is complete, since a pending check blocks payouts.
5. Make sure the payout goes to the same method you used to deposit.
6. Wait for the deposit to clear fully before requesting the payout again.
7. Compare your account name, address and birth date with the documents you sent.
8. Correct any small mismatch in spelling or address before resubmitting.
9. Cancel the pending request only if you plan to change the payout method.
10. Submit a new request after the correction and keep the reference number.
11. Note the date and status each time you check, so the timeline is clear.
12. Contact support with that timeline if the status has not changed after all checks pass.

Contact support when every condition above is met and the withdrawal still shows pending with no explanation.

Identity check stuck or documents rejected

The verification page shows a pending review or a rejected document with no clear reason why.

• Photos are blurred, cropped or show glare on the text.
• The document has expired or the corners are cut off.
• The name on the document does not match the account name.
• A selfie does not clearly show the same face as the ID.
• The proof of address is older than the casino accepts.

1. Open the verification section and read the exact rejection note on each document.
2. Retake photos in bright, even light with the whole document in frame.
3. Keep all four corners and the full text visible in every shot.
4. Use a document that is currently valid and not close to expiry.
5. Match the name spelling on the account to the document exactly.
6. For a selfie, hold the ID beside your face and keep both sharp.
7. A rejected document is not final; a clear retake usually moves the check forward.
8. Upload a proof of address that shows your name and current address clearly.
9. Submit one document at a time and wait for the status to change before adding more.
10. Keep the file size within the upload limit shown on the page.
11. If the page will not accept the file, convert it to a common image format and try again.
12. Record the date of each upload so you can describe the sequence later.
13. For players who also collect a bitstarz casino bonus code, finish the identity check before claiming it, because bitstarz.hu.net ties bonus withdrawals to a verified account.

Contact support when a clear, valid document has been rejected more than once without a stated reason.

Deposit left the bank but not on the balance

Your bank shows the payment as sent, yet the casino balance has not moved.

• The payment is still clearing between the bank and the processor.
• The deposit went to an old or wrong account reference.
• A bonus code was entered and the funds were held for that promotion.
• The payment was made from a method not in your own name.
• A bank hold or security check paused the transfer.

1. Save the bank receipt or transaction reference from your banking page.
2. Check the casino transaction history for a matching entry, including a pending one.
3. Confirm the deposit was sent to the correct account details shown in the cashier.
4. If you used a bitstarz bonus code, check whether the funds are held under that promotion.
5. Make sure the payment came from an account in your own name.
6. Ask your bank whether the transfer is still clearing or on hold.
7. Wait for the bank to confirm the payment has left your account for good.
8. Refresh the casino balance only after the bank confirms the transfer is complete.
9. Do not send a second deposit while the first is unresolved, as that doubles the confusion.
10. Note the reference number, the amount and the exact time of the payment.
11. Compare the currency and the amount on the receipt with the cashier entry.
12. Contact support with the receipt if the bank confirms completion and the balance is still unchanged.

Contact support once your bank confirms the money has left your account and the casino history shows no matching credit.

Login fails or the account locks after wrong attempts

The login page rejects your password, and after several tries it shows the account as locked.

• The password was typed with the wrong keyboard language or caps lock on.
• Too many failed attempts triggered a temporary lock.
• The email address on the account was mistyped at sign-up.
• A password reset link expired before it was used.
• Two-factor authentication is on and the code was not entered.

1. Stop trying the password, because each failed attempt extends the lock.
2. Check that caps lock and the keyboard language are correct.
3. Use the password reset link and open it in the same browser session.
4. Enter the email address exactly as registered, including any dots or plus signs.
5. Complete the reset within the time the link stays valid.
6. Set a new password you have not used on this account before.
7. If 2FA is active, enter the current code from your authenticator at the prompt.
8. Clear the browser cache and cookies if the reset page keeps failing.
9. Try a private browser window to rule out a saved old password.
10. On a phone browser, switch off any password manager that may fill old details.
11. Note the exact error message shown, as it points to the cause.
12. Wait for the lock period to pass before trying again if the message mentions a temporary block.
13. Contact support when the reset link never arrives or the lock does not clear after the stated period.

Contact support if the reset email does not arrive and the lock message remains after waiting the stated period.

Keep your account name, address and documents consistent from the first deposit, and complete the identity check before requesting any payout. That single habit prevents most pending withdrawals, rejected documents and locked logins.